Job Description

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs.  Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

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• Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CRPA.
• Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.   
• Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
• Support checkout office, scheduling patients for procedures after office visits.
• Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
• Answer incoming calls, direct calls to the correct party, check voicemails and return missed for scheduling requests.
• Responsible for the integrity of pre-registration to include accurate health care coverage(s). 
• Escalate operational, provider, or patient complaints along with other critical matters to leadership.
• Knowledge of medical insurance and billing processes.
• Must work well in stressful situations and display a high degree of efficiency at all times.

• Strong emphasis on customer service. Other duties as assigned by the manager.

• High School Diploma or Equivalent required.

• 2-3 years in medical or office setting. 

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