Journey with us!Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
Royal Caribbean Group’s Crew Acquisition and Movement Team has an exciting career opportunity for a full time Scheduler reporting to the Manager, Workforce Planning.
POSITION SUMMARY:
The Scheduler analyzes and examines the contact center business to define needs and/or opportunities; gathers and analyzes the data and recommends a course of action. This role is essential to the success of the contact center to help maintain optimal staffing, achieve performance metrics and accomplish pax and revenue targets. Understands the patterns and features of contact center business, provides forecasts and tracks, monitors trends and staffing is key to this role. Communicates and supports to contact center leadership team for daily operations and decision making is crucial.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
WORKFORCE MANAGEMENT AND PLANNING (30%)
REAL TIME PERFORMANCE MONITORING (30%)
FORECAST MANAGEMENT (30%)
OTHERS (10%)
QUALIFICATIONS, KNOWLEDGE AND SKILLS:
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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