Job Description

Position:

Salesforce Administrator

Description:

ITnova is seeking a Salesforce Administrator to maintain and enhance our Salesforce environment. This role involves managing user access, configuring system settings, and ensuring data integrity to support business operations.

The City of Philadelphia, Department of Aviation is seeking a qualified vendor to implement Salesforce solutions to streamline sales, guest experience services, and marketing automation initiatives. This project aims to integrate Salesforce Sales Cloud and Service Cloud with existing systems, enhance data strategy, and advance marketing automation to optimize customer relationship management.

Key Responsibilities include:
- Managing Salesforce user setup, permissions, and security settings
- Configuring and customizing Salesforce workflows, reports, and dashboards
- Monitoring system performance and troubleshooting issues
- Maintaining data integrity through audits and deduplication strategies
- Providing training and support to Salesforce users
- Assisting with system upgrades and new feature deployments

Requirements:

Requirements:
- 2+ years of experience as a Salesforce Administrator
- Salesforce Administrator Certification preferred
- Experience with Salesforce customization, workflows, and reports
- Strong problem-solving skills and attention to detail
- Knowledge of data management and security best practices

Preferred Experience:
- Working with airports or within the aviation sector
- Working on projects of similar complexity and scope
- Software design, integration, testing, and support
- Large-scale project management experience
- Wireless technology, especially development and implementation experience
- Previous implementation of Salesforce
- Experience with installation of municipal, state, or federal information systems
- Network monitoring and management services
- Network maintenance and upgrade services

Benefits:

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