Remote Customer Service Specialist Job at ForgeFit, Providence, RI

NUhpZVc3NG9vSWtYbmxUQkRrZU9qY3p6TVE9PQ==
  • ForgeFit
  • Providence, RI

Job Description

Job Title : Remote Customer Service Specialist 
Company: ForgeFit 
Location: Remote (U.S. Based) 
Employment Type: Full-Time 

About ForgeFit 

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country. 

About the Role 

As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. 

What You’ll Do 

  • Respond to customer inquiries via phone, email, and chat with professionalism and care 
  • Help customers with orders, shipping questions, product details, and troubleshooting 
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams 
  • Keep accurate records of customer interactions using CRM 
  • Proactively follow up on customer needs and ensure satisfaction 
  • Maintain up-to-date knowledge of ForgeFit’s product lines and service policies 

What We’re Looking For 

  • 1+ years of experience in a customer service, support, or client-facing role 
  • Strong communication and problem-solving skills 
  • Ability to stay organized and manage multiple priorities 
  • Comfortable using CRM or support tools 
  • A positive attitude and genuine desire to help others 
  • Interest in fitness or familiarity with gym equipment is a plus 

What We Offer 

  • Competitive hourly pay based on experience 
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off 
  • 100% remote work with a collaborative and supportive team 
  • Ongoing training and opportunities for career growth 
  • The chance to support a brand that makes a real impact in the fitness world 

Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together. 

Job Tags

Remote job, Hourly pay, Full time,

Similar Jobs

Get It Recruit - Educational Services

Special Education Teacher Opening - Remote | WFH Job at Get It Recruit - Educational Services

 ...enjoying the flexibility of remote work? We are seeking a full-time...  ...Education Teacher to provide online instruction and support to K-1...  ...remote role, allowing you to teach from anywhere within the state...  ...simplify planning. Work from Home Flexibility: Maintain a... 

NVS Transportation LLC

Class A Driver - Car Hauling Job Job at NVS Transportation LLC

Class A Driver - Car Hauling JobNVS Transports has a great opportunity for a Car Hauler driver to be part of our amazing team. Our main focus is on providing quality work, safety, and especially professional growth for all our employees.Come and join us!NVS Transportation... 

Get It - Executive

Entry Level Help Desk - Remote Job at Get It - Executive

 ...satisfaction with every interaction. Provide support for other Technical Support Representatives when needed. Maintain a high level of product knowledge and stay updated on company policies and procedures. Qualifications: Experience with Windows Operating Systems... 

Nehemiah Manufacturing Company

Order Fulfillment Specialist Job at Nehemiah Manufacturing Company

SUMMARYThe Order Fulfillment Specialists primary function is to support eCommerce distribution by performing the job duty of online order fulfillment operations. This involves order inspection, packaging, and shipment. All Order Fulfillment Specialists are responsible... 

Crown Equipment Corporation

Line Cook - Full Time Job at Crown Equipment Corporation

 ...employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No...