Job Description

Embark on a transformative career journey as a full-time Physical Security Control Room Operator within our Joint Operations Center (JOC) Physical Security team at Barclays. Our vision is bold, to redefine the future of banking through innovation, resilience, and forward-thinking solutions. In your role as a Physical Security Control Room Operator, you’ll be part of a team that monitors emerging threats and risks across our global footprint. In this role, you will support incident response by tracking, reporting, and escalating critical information to senior team members and stakeholders. Your vigilance and coordination will help prevent, protect, and deter potential risks—and enable swift action when needed to safeguard our people, assets, and operations.

To be successful in your role as a Physical Security Control Room Operator, you should have:

• Experience with Electronic Access Control Systems (EACS) and Video Monitoring Systems
• Security Control Room / Command Center experience
• Experience in handling security inquiries and delivering quality incident reports to senior stakeholders in a timely manner
• Experience in Physical Security, Incident Response, and Security Systems
• Advances documentation and reporting skills with attention to detail and ability to evaluate, triage, and immediately escalate security-related inquiries, incidents, and concerns accordingly

Some other highly valued skills may include:

• The ability to assimilate processes and procedures into practice
• The ability to research and evaluate multi-layered and varied data, producing concise timely reports and relevant recommendations
• Technical, administrative, and organizational skills
• The ability to work with a sense of urgency and contribute to team goals

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in New York, NY.

Minimum Salary: $50,000.00

Maximum Salary: $75,000.00

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Purpose of the role

To develop risk management strategies that support the protection of the bank's regional sites against a range of variables. 

Accountabilities

• Management of specialist security services to support the bank’s regions through site level security oversight activities including the execution of security risk assessments and the alignment of security objectives, contractor management to review the effectiveness of existing physical controls.
• Implementation of security policies to ensure the effectiveness of existing security operations and controls such as the bank's systems, applications and networks.
• Development and implementation of risk management strategies to identify and mitigate physical security risks, including access, fire and natural disasters, and implement security controls and provide training to colleagues to mitigate those risk.
• Development of crisis management and contingency plans for the bank's facilities, evaluated through simulations, to demonstrate how colleagues should coordinate with stakeholders during a crisis.
• Management of stakeholder relationship including colleagues, vendors and regulatory agencies to algin security operations with the bank's objectives.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

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