Job Description

Job Description
Insurance Verification Specialist - Remote
Primary Duties & Responsibilities
Insurance Verification Specialist
The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.
Summary Job Description
We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative you’ll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available.
Excellent earning potential – hourly wage plus bonus based on performance.
Primary Duties & Responsibilities
Daily
Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
Ability to handle inbound/outbound calls to potential customers – verify and document required information to finalize applications for underwriting assessment.
Accurately document the information
Properly document non-contact attempts within the Quality Assurance Database
Be able to properly explain the application process to potential customers
Accurately and thoroughly complete additional paperwork when needed
Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
Transfer calls to appropriate department as needed
Successfully meet the minimum expectation for departmental key performance indicators (K.P.I’s)
Reliable and predictable attendance of your assigned shift
Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying
Occasional
Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc.

Job Tags

Hourly pay, Full time, Casual work, Remote job, Shift work,

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