Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities:

• Take reservations over the telephone, through emails and in person, including groups
• Operate hotel switchboard, take calls and provide information and transfer calls
• Balance cash at the end of each shift and generate reports for the next shift.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Handle guest check-ins, check-outs, and payment processing with accuracy.

Qualifications:

• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Experience in hospitality or customer service is preferred but not required.

About Company: When you join our Hampton Family, you will receive Benefits that are the BEST IN OUR BUSINESS. We appreciate our Team Members, and we want to make sure we have the correct people in place so that our hotel stands a little taller. With these benefits, we think we are certainly able to do this. If you are hired, you will receive the following: PTO (PAID TIME OFF) BIRTHDAY (PAID DAY OFF) 401(k) TIP PROGRAM EMPLOYEE HOTEL DISCOUNTS BONUS PAY OPPORTUNITY FOR GROWTH AND SO MUCH MORE. We will treat you better than family, and we expect you to be a genuinely friendly, outgoing person. You will meet a guest in our hallway, and you will automatically speak and smile. This will just become a habit to ensure we have the most friendly and caring team in town. We have 96 rooms available. Our Hotel is loved by so many Guests, they can trust us, to stay and feel safe. They know what they are getting when staying with us.

Job Tags

Flexible hours, Shift work,

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