Job Description

Description We are looking for a detail-oriented and adaptable Customer Service Representative to join our team in San Leandro, California. This is a Contract-to-Permanent position, offering the opportunity to grow within a dynamic and fast-paced environment. The role involves working across multiple office locations and handling a variety of customer interactions and administrative tasks. Responsibilities: - Manage incoming and outgoing calls, ensuring all customer inquiries are addressed promptly and with attention to detail. - Assist with data entry and maintain accurate records of work orders and other essential documentation. - Provide support at both the San Leandro and Alameda offices, adapting to high foot traffic and varied customer needs. - Communicate effectively with vendors and customers, delivering excellent service in a fast-paced setting. - Process reports and review information submitted through online channels for jurisdictional purposes. - Handle administrative tasks such as paperwork, database updates, and other office operations. - Train in the San Leandro office and provide coverage at the Alameda office as needed. - Multitask efficiently, balancing high call volumes, front-desk duties, and administrative responsibilities. - Collaborate with team members to ensure smooth operations and efficient customer service delivery. - Maintain an attentive tone and demeanor in all communications, demonstrating reliability and punctuality. Requirements - Minimum of 2 years of experience in a customer service or call center role. - Proficiency in Microsoft Office Suite, including Excel and Office 365. - Strong multitasking abilities and comfort with handling high volumes of data and customer interactions. - Excellent communication skills, both verbal and written, with a focus on clarity and precision. - Ability to work in a fast-paced environment and adapt to different office locations and schedules. - Detail-oriented with strong organizational skills for managing administrative tasks. - Punctual, dependable, and able to handle a variety of responsibilities effectively. - Experience with answering multi-line phone systems and managing inbound and outbound calls. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work, Work at office,

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