Job Description

Position Summary:

The Chief Operating Officer (COO) is responsible for overseeing the daily operations of the organization, ensuring efficiency, compliance, and exceptional service delivery. The COO will work closely with the CEO and senior leadership team to develop and implement strategic initiatives that enhance service delivery, optimize resources, and maintain financial stability.

Key Responsibilities:

• Operational Leadership: Oversee all operations, ensuring adherence to industry best practices and regulatory requirements. Serve at the primary contact to negotiate and execute grants and contracts with external agencies as assigned
• Strategic Planning: Collaborate with the CEO to develop and execute short- and long-term strategies to drive growth and operational excellence.
• Financial Oversight: Partner with the CFO to manage budgets, control costs, and improve financial performance while ensuring high-quality service delivery.
• Compliance & Quality Assurance: Ensure the organization meets all local, state, and federal regulations, as well as accreditation standards.
• Workforce Management: Work with division and department heads to align opportunities with strategic plan, member needs and budget priorities.
• Technology & Innovation: Evaluate and implement new technologies to enhance operational efficiency, communication, and service quality.
• Stakeholder Relations: Serve as a liaison with government agencies, industry partners, and community organizations to enhance collaboration and service delivery.
• Crisis Management: Lead emergency response efforts, ensuring the organization is prepared for disaster situations and large-scale operational challenges.
• Performance Metrics: Develop and track key performance indicators (KPIs) to assess operational effectiveness and drive data-driven decision-making.

Qualifications:

• Bachelor’s degree in Business Administration, Logistics, Operations Management, Healthcare Management, Emergency Services, or a related field (Master’s preferred).
• Minimum of 10 years of leadership experience in transportation, healthcare, logistics, operations, or a related industry.
• Strong knowledge of operational best practices, regulatory compliance, and financial management.
• Proven ability to lead large teams, manage budgets, and drive organizational growth.
• Excellent communication, problem-solving, and decision-making skills.
• Experience with operational technology and data analytics tools preferred.

Compensation & Benefits:

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement plan options
• Paid time off and professional development opportunities

Work Environment:

• This position may require occasional travel to various operation sites.
• The work environment is typically an office setting, but may involve visits to stations, healthcare facilities, and other locations as needed.

Working Conditions:

• Office environment with regular hours; occasional travel may be required.
• May need to work extra hours during peak times or to meet critical deadlines.

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