Job Description

Requisition: 202500057S

Occupational Category (Staff Positions Only): Professional

Hiring Salary: Monthly-Staff

Department: Student Account Services

General Requirements:

Bachelor's degree in Finance, Higher Education, Management or related field. Five years of experience in management, banking, customer service or a related field. Experience in higher education involving oversight of ID card programs and cashiering operations is desirable. Experience with CBORD , SQL , data collection and analysis, project oversight and management is desirable. Experience with the Ellucian Banner system or other Enterprise Resource Planning ( ERP ) is desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position/Usual Duties:

Assists the Director of Student Account Services ( SAS ) in all phases of departmental operations with emphasis on OneCard operations. Also, performs highly complex managerial tasks providing direction and guidance in daily operations and planning for Student Accounts Services which is composed of Cashiering and Bearkat OneCard Offices. Coordinates processes and business functions with other University divisions and departments. Creates, administers, interprets or applies complex policies, regulations, statutes, or written guidelines relating to cashiering and ID card operations.

Primary Responsibilities (Staff Positions Only):

Manages technical operations of the OneCard program. Assists with oversight of fiduciary and operational responsibilities of Student Account Services which includes the Cashiers and Bearkat OneCard Office. Makes decisions independently under the authority of the director when the director is absent. Enforces department policies and procedures. Assists in review and oversight of annual budget and five-year budget projections. Provides oversight for the discharge of financial transactions with and among University departments, students, faculty and staff. Responsible for configuration and management of eCommerce software including TouchNet' s Bill + Payment & Cashiering modules which include payment plans, e-bills, administrative set up of terms and other cashiering services. Oversees project management and provides direction and support for process improvement which may require technical implementation and testing. Oversees marketing strategies for all areas of Student Account Services that are directed to the campus community and incoming students. Assists in development and oversight of short- and long-term departmental goals, objectives, strategies, plans, policies and operating procedures. Monitors and evaluates program and operational effectiveness and ensures reporting and assessment requirements are met by submission deadlines. Coordinates team support of financial or educational outreach. Provides oversight in hiring processes and maintains an organizational structure and staffing to effectively accomplish the department's goals and objectives. Oversees recruitment, training, supervision, and evaluation of unit staff. Serves as a primary point of contact for departments, governmental agencies and vendors. Serves as a liaison and provides support for vendors. Assists in contract review, pricing, and request for proposals for third party vendors. Handles advanced problems, provides solutions and is a point of escalation for vendor support and general public inquiries/issues. Oversees and provides guidance on all departmental communications to include drop communications, e-bills, and card production. Plans, informs, and develops fee payment schedules, practices, and billing. Coordinates timing of processes with other departments. Effectively manage office activity during peak periods of student registration, payment due dates, and card production. Performs other related duties as assigned.

About Sam Houston State University

About Sam Houston State University For more than 140 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," resonates among its 22,000 students, eight colleges and well beyond its historical roots through research, creative endeavors, service learning, volunteering and more. SHSU is an inclusive institution whose mission is to provide high quality education, scholarship, and service to students. With over 90 bachelor degrees, 50 master’s, and 11 doctoral programs—including the nation’s first Ph.D. in forensic science, SHSU provides an exceptional college experience for every student: traditional or non-traditional; first generation; international; or online. Service to self and others is paramount at SHSU and reflected in all university organizations and programs. In fact, the university was named to USA Today’s Top 50 in the U.S. for “commitment to civic engagement and global awareness,” in addition to being classified a "Community Engaged Campus" by the Carnegie Commission on Higher Education. This honor, bestowed to only 311 public institutions nationwide, acknowledges th ... e university's significant commitment to service. Sam Houston State University has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas, Huntsville provides area residents with a sense of community and belonging, although just an hour drive north of Houston. SHSU is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215. SHSU is committed to promoting a campus culture that embraces diversity and inclusion. The University acknowledges and values our responsibility to cultivate an equitable and inclusive environment where students, faculty, staff, and community recognize the benefits of collaboration and mutual respect through diverse identities and experiences. Member The Texas State University System

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